Refund policy

Return Policy

At DSH Jewelers, we take great pride in the quality and craftsmanship of our products.
If, for any reason, you are not completely satisfied with your purchase, we offer a 7-day return policy from the date you receive your item.

Eligibility for Returns

To be eligible for a return, your item must be:

  • In the same condition that it was received

  • Unworn or unused, with all original tags attached

  • Returned in its original packaging

  • Accompanied by the receipt or proof of purchase

Please note: Items that show signs of wear, alteration, or damage caused by the customer will not be accepted.

To initiate a return, please contact us at dshjewelersonline@gmail.com.
All approved returns must be sent to the following address:
2897 Stirling Rd, Fort Lauderdale, FL 33312

Once your return request is approved, we will provide a return shipping label and detailed instructions for returning your item.
Items sent without prior return authorization will not be accepted.

Return Shipping Costs

Return shipping costs are the responsibility of the customer.
We recommend using a trackable and insured shipping method, as DSH Jewelers is not responsible for lost, stolen, or undelivered return packages.
Refunds or exchanges cannot be processed if the returned item is not received by us.

Damages and Order Issues

Please inspect your order immediately upon delivery.
If your item arrives damaged, defective, or incorrect, contact us right away at dshjewelersonline@gmail.com so we can evaluate the issue and make it right promptly.

Non-Returnable & Final Sale Items

Please note that the following items are non-returnable:

  • Custom or personalized jewelry (including engraved, resized, or special orders)

  • Final sale or discounted items

  • Gift cards

Due to the nature of these products, we are unable to accept returns or exchanges on them.

Refunds

Once we receive and inspect your return, you will be notified regarding the status of your refund.
If approved, a refund will be issued to your original payment method within 10 business days.

Please allow additional time for your financial institution to process the refund.
If more than 15 business days have passed since your refund approval, please contact us at dshjewelersonline@gmail.com for assistance.